Frames and hours.

How one call can go

An illustration, not a customer and not a recording. A live line uses the notes that company saved.

Caller. Are my glasses ready? Only if you saved that status.

Attendant. It answers from the notes that company saved. If those notes do not cover it, it takes a name, a callback number, and what they need. It does not write a prescription, read a prescription result, or say glasses are ready unless the notes say that.

What callers ask

• Are my glasses ready? Only if you saved that status.
• What do frames start at, if you wrote a starting price?
• Do you have an exam, or do you only sell glasses? Say whichever you saved.

What belongs in the notes

• Whether you give exams or fill prescriptions from outside.
• The ready-for-pickup sentence.
• Hours and insurance names you actually take, if you want them said.

What it will not say

It does not write a prescription, read a prescription result, or say glasses are ready unless the notes say that.

The same line, open or closed

Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.

Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.

Pricing · After hours · The phone line · Answering service

Other work