You are with a customer.

How one call can go

An illustration, not a customer and not a recording. A live line uses the notes that company saved.

Caller. Do you have it, and what does it cost? Only the notes can answer that.

Attendant. It answers from the notes that company saved. If those notes do not cover it, it takes a name, a callback number, and what they need. It does not invent stock, a discount, or a hold. If the notes are silent, it takes a name and a number.

What callers ask

• Do you have it, and what does it cost? Only the notes can answer that.
• What time do you close today?
• They want a person to hold something. That is a message unless the notes say you hold items.

What belongs in the notes

• Hours, including the holiday hours.
• Which products and prices are safe to say.
• The sentence for “is it in stock?” when you have not written the item down.

What it will not say

It does not invent stock, a discount, or a hold. If the notes are silent, it takes a name and a number.

The same line, open or closed

Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.

Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.

Pricing · After hours · The phone line · Answering service

Other work