After hours
Closed does not mean voicemail.
When the hours you saved say you are closed, Ringvora does not send the caller to a beep. It says you are closed, using the sentence you saved on Hours. If they need a person, it asks first, then rings up to three numbers you saved, in order. You press 1 to take the call. If nobody answers, it asks whether to take their information, then a name, a callback number, and what they need, and reads that back.
What the caller hears
The message lands on Calls, with the transcript. The same note emails the address on the account. That email is the login address only. The setup guide does not add a second address.
An ordinary answer during open hours stays on the desk and is not emailed. The email is for a message, or for someone who asked for a person.
While you are open
The attendant answers from the notes you saved, then asks once if there is anything else. If the caller asks for a person, it says it can help with most questions and asks if they are sure. It rings the numbers you saved only if they still want a person. If nobody answers, it takes a name, a callback number, and what they need.
Overnight
A close earlier than the open stays open until that time the next calendar day. Friday 5:00 PM to 2:00 AM is still open at 1:00 AM Saturday, and it is closed at 2:00 AM. The exact close is closed. The exact open is open. Opening and closing at the same clock time is not allowed.
A day you close
A holiday, a vacation, or a day off closes that whole date. It also cuts an overnight shift at midnight, so Friday night does not stay open into a Saturday you marked closed. A weekday marked closed does not start a shift. The previous night can still stay open into that morning, unless that morning is a dated closure.
Hours, holidays, vacation, and a day off are dates on the Hours page. What to say when you are closed is on that form. It does not change a day you marked closed.
The website does the same thing
Website chat uses the same notes and the same hours. While you are open it answers. If you are closed, or the visitor asks for a person, it takes a name, a callback number, and what they need, and puts that on the same call list.
What you keep
You keep the booking. The message is on your desk, with the name and the number, so you call them back and make the appointment. You keep every transcript. You choose the voice and hear it before you save it. The line answers while it is on and the account is in good standing. Saving a voice leaves the card and the line as they are.
Which plan has the phone
Starter, Pro, and Unlimited include a phone line. Chat is the website widget only, at $29 a month, with no phone number. Nothing is charged on the signup screen. Chat is charged when you start that plan. A voice plan is charged when the line goes live.
Answering service, next to voicemail · Pricing · How setup works