Ask one of three made-up calls, or press play. They are not customers, and they are not a recording of a real shop. A live line uses the prices, hours, and rules you save. You book the visit.
Notes in this example: closed tonight, open tomorrow at 10, brass wall sconce $186 and in stock.
Caller. I drove by and the lights are off. Do you still have the brass wall sconce, and what does it cost?
Attendant. We are closed tonight, and we open tomorrow at 10. The brass wall sconce is $186, and we have it. If you leave your name and number, the shop can call you in the morning before you make the drive.
Ara, one of the voices you can pick, reading that answer. Not a customer.
A hard question
The quote stands
Notes in this example: the $180 visit includes haul-away and the permit. Do not match a lower price that leaves those out. Do not change a price on the phone.
Caller. This is ridiculous. You quoted $180 and the company down the street said $90.
Attendant. I can see why that sounds high. Our $180 visit includes haul-away and the permit. A $90 price that leaves those out is not the same job, and I will not change the quote on this call. I can take your name so the owner walks through it with you.
Ara, one of the voices you can pick, reading that answer. Not a customer.
The wrong job
Send them to the right door
Notes in this example: regular bikes only, not electric bikes with a motor. The west store is closed Sunday. The east store is open Sunday, 11 to 4.
Caller. My electric bike died. Can I bring it to the west store today? It is Sunday.
Attendant. We do not repair electric bikes with a motor, so the west store is not the right stop, and it is closed today anyway. The east store is open Sunday from 11 to 4, for regular bikes. I can take your name if you want them to call you about a regular bike. I do not have a motor-bike shop to send you to.
Ara, one of the voices you can pick, reading that answer. Not a customer.