A question after you close.

How one call can go

An illustration, not a customer and not a recording. A live line uses the notes that company saved.

Caller. Is my repair ready? Say yes only if that status is in the notes.

Attendant. Glad to help. It answers that from the notes the company saved. If the notes do not cover it, it takes a name, a callback number, and what they need so the shop can call them back.

What callers ask

• Is my repair ready? Say yes only if that status is in the notes.
• What does a service cost? Only a price you saved.
• What time are you open, and do you take a specific repair?

What belongs in the notes

• The repairs you do and the ones you send out.
• How a caller hears that a job is ready.
• Hours and the holiday list.

What it will not say

It does not appraise a piece, promise a value, or say a repair is finished unless the notes say that.

The same line, open or closed

Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.

Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.

Pricing · After hours · The phone line · Answering service

Other work