Towing
The truck is already out.
Tow calls come at night, and the driver cannot always answer. Ringvora can take the location and the need, say the area you cover, and ring the numbers you saved.
How one call can go
An illustration, not a customer and not a recording. A live line uses the notes that company saved.
Caller. They are stuck and want a truck. The call should collect where they are and what happened.
Attendant. It answers from the notes that company saved. If those notes do not cover it, it takes a name, a callback number, and what they need. It does not promise an arrival time or that a truck has been sent, unless the notes say that in those words. You dispatch.
What callers ask
- They are stuck and want a truck. The call should collect where they are and what happened.
- They want a price. Only a price you saved is said.
- They are asking if you tow in their town.
What belongs in the notes
- The area you cover, and where you do not go.
- What you need from the caller: location, vehicle, and a callback number.
- Which number rings first when a person has to take it.
What it will not say
It does not promise an arrival time or that a truck has been sent, unless the notes say that in those words. You dispatch.
The same line, open or closed
Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.
Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.
Pricing · After hours · The phone line · Answering service
Other work
Questions
Can it answer tow calls after midnight?
Yes. Closed hours still answer from the notes. If they need a person, it asks, then rings the numbers you saved.
Will it give a tow price?
Only the price you wrote down. If the notes do not cover that tow, it takes the message.