Do you have the part?

How one call can go

An illustration, not a customer and not a recording. A live line uses the notes that company saved.

Caller. Do you have this part for this vehicle?

Attendant. Glad to help. It answers that from the notes the company saved. If the notes do not cover it, it takes a name, a callback number, and what they need so the shop can call them back.

What callers ask

• Do you have this part for this vehicle?
• What does it cost, if you saved that price?
• What time does the counter close?

What belongs in the notes

• The sentence for parts that have to be looked up.
• Core charges or prices you want said the same way.
• Counter hours and which location has the commercial account, if you have more than one.

What it will not say

It does not guess fitment, and it does not say a part is on the shelf unless the notes say that. The counter confirms the lookup.

The same line, open or closed

Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.

Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.

Pricing · After hours · The phone line · Answering service

Other work