No heat. The line still answers.

How one call can go

An illustration, not a customer and not a recording. A live line uses the notes that company saved.

Caller. The heat is out, or the air is out, and they want a person.

Attendant. It answers from the notes that company saved. If those notes do not cover it, it takes a name, a callback number, and what they need. It does not diagnose the equipment. It does not promise a technician tonight unless your notes say so.

What callers ask

• The heat is out, or the air is out, and they want a person.
• They are asking about a maintenance visit or a filter.
• They want to know if you service their town.

What belongs in the notes

• Heating, cooling, or both, and the brands you do not touch.
• The after-hours rule, in the words you want used.
• The price of a maintenance visit, if you want it said.

What it will not say

It does not diagnose the equipment. It does not promise a technician tonight unless your notes say so.

The same line, open or closed

Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.

Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.

Pricing · After hours · The phone line · Answering service

Other work