The desk is with a guest.

How one call can go

An illustration, not a customer and not a recording. A live line uses the notes that company saved.

Caller. They want a room on a date. If the notes do not list that night as open, it takes a message.

Attendant. It answers from the notes that company saved. If those notes do not cover it, it takes a name, a callback number, and what they need. It does not confirm a vacant room or take a card number. You confirm the stay.

What callers ask

• They want a room on a date. If the notes do not list that night as open, it takes a message.
• They are asking about parking, pets, or breakfast, if you saved those rules.
• They need a person at the desk after the posted hours.

What belongs in the notes

• What is included, and what the inn does not offer.
• A rate you are willing to say, or the sentence “the desk confirms the rate.”
• How many locations, if you have more than one property.

What it will not say

It does not confirm a vacant room or take a card number. You confirm the stay.

The same line, open or closed

Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.

Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.

Pricing · After hours · The phone line · Answering service

Other work