Tax season does not pause the phone.

How one call can go

An illustration, not a customer and not a recording. A live line uses the notes that company saved.

Caller. They want an appointment for a return. You call back to book it.

Attendant. It answers from the notes that company saved. If those notes do not cover it, it takes a name, a callback number, and what they need. It does not give tax advice, promise a refund, or say a filing is done. You make the appointment.

What callers ask

• They want an appointment for a return. You call back to book it.
• They are asking what documents to bring, if you wrote that list.
• They have a notice from the tax office and need a person.

What belongs in the notes

• Tax, bookkeeping, payroll, or the work you do not take.
• Season hours, including Saturdays if you open them.
• The document list you want every new client to hear.

What it will not say

It does not give tax advice, promise a refund, or say a filing is done. You make the appointment.

The same line, open or closed

Ringvora answers every call while the line is on, unless you turn that off. Open or closed, it talks from the notes you saved. If that number called in the last 14 days, the next call says what you talked about last time. It does not invent details. If the caller needs a person, or the notes do not cover the question, a voice plan asks first, then rings up to three numbers you saved. You press 1. If nobody answers, it takes a name, a callback number, and what they need. You book the visit. Website chat uses the same notes and takes a message. It does not ring a phone, and it does not remember a visitor the next time they open the chat.

Chat is $29 a month and has no phone line. Starter is $59. Pro is $129. Unlimited is $299 for one company. A card is not charged at signup. Chat is charged when you start that plan. A voice plan is charged when the line goes live.

Pricing · After hours · The phone line · Answering service

Other work